Frequently asked questions

CapyOnsen is a new European self-care brand built around a short, three-step evening ritual — a cleanser, a serum, and a moisturiser. It's the sister brand to CapyFuel, and where CapyFuel is about energy, CapyOnsen is about winding down.

We're a pre-launch brand as of 2026, building the ritual and the site before we open the shop. Join the waitlist and we'll email you the exact date as soon as it's set — no guessing games, no fake countdowns.

Our formulas are COSMOS-certified (Natural/Organic), verified per product — check each product page for its specific certification. COSMOS is one of the recognised EU standards for natural and organic cosmetics.

Vegan status is confirmed per product — see each product page for the exact detail, since ingredient sourcing isn't identical across all three steps. On animal testing: cosmetics testing on animals has been banned across the EU by law since 2013, and our formulas are made within that framework.

The Sensitive Skin Moisturiser is fragrance-free and dermatologically tested, and it's formulated to help calm redness-prone skin specifically. If your skin is very reactive, we'd still suggest patch-testing any new product, including ours, before adding it to a nightly routine.

The Sensitive Skin Moisturiser is fragrance-free by design. Check individual product pages for the Cleanser and Serum, as fragrance use is confirmed per product.

In Latvia, in the EU, by an established, certified cosmetics manufacturer we partner with. We're upfront that this isn't our own factory; it's a certified partner we chose because they already do this well.

We're launching first into Germany, France, and Poland, then expanding to EU-wide shipping in English. If you're in Cyprus or Malta, our gift bundle will be available to you as well. Exact shipping start dates will go out to the waitlist first.

We haven't opened the shop yet, so there's nothing to return just yet. We'll publish a clear, fair returns policy on this page the moment the store goes live.

We're designing the packaging to be as minimal and as recyclable as we reasonably can, and we'll publish the full material breakdown here before launch, once it's finalised — we'd rather confirm it than promise it early.

Capybaras are famous online for soaking calmly in hot springs — often with a yuzu fruit on their head — looking completely unbothered by the world. We built the brand around that feeling of unhurried calm. To be clear: our products don't contain real hot-spring water; we borrowed the mood, not the mineral content.

Enter your email on the homepage and we'll send you a confirmation. From there, you'll get occasional, honest updates — and the moment the shop opens and shipping starts in your country, you'll be first to know.